CURIO — Returns & Exchanges Policy

At CURIO, we want you to feel confident in every purchase.

1. Returns

Customers may request a return in accordance with applicable Egyptian consumer protection laws. Eligible items must be returned in their original condition, with original tags and packaging where applicable.

2. Exchanges

If you need a different size or would like to exchange an item, please contact us as soon as possible. Exchanges are subject to product availability and applicable consumer protection laws.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us with your order number and clear photos of the issue. We will review your request and arrange an appropriate solution in accordance with applicable law.

4. How to Request a Return or Exchange

Please contact us through our official customer support channel and provide:

• Your order number
• The item you wish to return or exchange
• The reason for your request
• Photos, if the item is damaged or incorrect

Our team will guide you through the next steps.

5. Refunds

Approved refunds will be processed through the applicable payment method or another legally permitted method. Processing times may vary depending on the payment provider.

6. Important Information

This policy does not limit any rights granted to customers under applicable consumer protection laws. Statutory exceptions, time limits, and refund obligations will apply where relevant.

For assistance, please contact us through the contact details listed on our website.

CURIO — Stay Curious.